It has its other competitors like Trac, Mantis etc. But still, RT is being cake for its own lovers.
I had an opportunity to install RT in RHEL4.
RT is written with perl and lot of perl modules should be installed. 🙂
Oh No. I am missing my darling Ubuntu and debian.
But still, prepared for the war. Downloaded RT from http://bestpractical.com/rt/
The README file is an excellent companion to install it. Followed it.
The system I got was already spoiled with different versions of apache and various perl modules.
Removed all the apache and perl modules. Downloaded RPMS for apache and some perl modules.
Some modules required CPAN to install.
Through CPAN, removed the conflicted perl modules and installed the required modules.
Then, following the README file, configured apache and mysql.
Struggled to configure apache and google helped me to solve all the issues.
Finally, RT is installed. It is nice to see the application to be up and running after some days of war with it. 🙂
Here are the links that helped me install RT:
IRC channel for RT : #rt at irc.perl.org
Demo for RT is here : http://rt.easter-eggs.org/demos/