Suggest a FOSS Ticketing System

Friends.

One of my friends is running a hardware service business.
He plans to scale the business to rural places all over tamilnadu.

He needs a good ticketing system to manage all the issues under a
single umbrella.

Can you suggest a better FOSS Ticketing System?

Following are the requirements.

  • It should be web based
  • Should be FOSS
  • Should be handle 1000s of users
  • Should handle 200-400 tickets daily
  • Fields should be customizable in UI.
  • Should provide various privileges for various users and group.
  • Various Reports should be generated

I suggested VtigerCRM.
But I never tested for the performance in these kind of large scale
implementation.

Please suggest the tools if you know any that suits for these requirements.

Thanks.

4 thoughts on “Suggest a FOSS Ticketing System

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